Got a question?
Our story
Born In the Blueridge mountains.
To us, the Appalachian Mountains aren’t just home, they are the endless source of inspiration and adventure for those that forge their own path. From the trout filled Cullasaja, to the rock face of Whiteside Mountain, to the horse pastures atop Chinquapin, there’s always something to do for any trailblazer.
Let The Wells Hotel be your homebase for whatever you choose to do with your time in the mountains. Relax in some of the worlds most comfortable beds, grab a beer at our brewery, or go off on an adventure you will never forget.
What do we offer
Our approach.
01
Comfort First
Service quality in the hospitality industry becomes one of the most important factors for gaining a sustainable competitive advantage and customers’ confidence in the highly competitive marketplace, and therefore service quality can give the hospitality industry a great chance to create competitive differentiation for organizations.
A successful hotel delivers excellent quality service to customers, and service quality is considered the life of the hotel.
02
Friendly Staff
Happy customers are loyal customers. Not only is it important for we to provide stellar service, but awesome products as well.
The most important concept of customer satisfaction is accepted all around the world is the expectancy disconfirmation theory. This theory was presented by Oliver, he said that satisfaction stage is the resultant of the distinction between anticipated and supposed performance.
03
Guest experience
Customer satisfaction is a psychological concept that involves the feeling of well-being and pleasure that results from obtaining what one hopes for and expects from an appealing product and/or service. Customer satisfaction definition is based on the expectation disconfirmation point of view!
Make room for adventure.
Book with us now and let us be a launchpad for your next mountain adventure.